1. Onboarding & Listing

All properties must be verified by Everstay before being listed.

Property owners should provide accurate details, clear images, B2B pricing, and a list of amenities.

Everstay reserves the right to approve or decline listings based on quality standards.

2. Bookings & Confirmation

Bookings are confirmed only after guest advance is received.

Property owners must respond promptly to availability inquiries.

Once confirmed, double-booking or changes without notice are not permitted.

3. Guest Handling & Experience

Cleanliness, hygiene, and courteous hospitality are expected at all listed properties.

Everstay assists in pre-arrival coordination, but property owners are responsible for on-ground guest experience.

4. Cancellations

If a property owner cancels a confirmed booking, they must inform Everstay immediately.

Frequent cancellations or negative guest feedback may result in delisting.

5. Commission & Payment

Everstay will retain a pre-agreed commission per booking.

Final settlement is made after guest check-in, as per mutually agreed terms.

6. Media & Promotions

Everstay may capture photos/videos/reels for promotional purposes.

Property owners are encouraged to allow free content shoots to enhance visibility and guest reach.

7. Pricing & Offers

Rate changes or exclusive offers must be informed to Everstay in advance.

Guests should always receive the same price and experience promised on our platform.

8. Service Role

Everstay acts as a booking facilitator, not a travel agency or property manager.

For long-term partnerships, a basic MoU or agreement may be signed.

9. Damage & Liability

If a guest causes any damage to property, furniture, or amenities, Everstay will not be held responsible.

In such cases, the property owner must handle the matter directly with the guest.